VetPost Shipping Policy
orders are sent with Australia Post. Every parcel is uniquely barcoded and
trackable online. By default, a signature is required on delivery. If no
one is available to accept delivery, the item will be kept secure at the post
office until you are available to collect it.
to strict Customs regulations, unfortunately we do not ship internationally. We
can however supply medicines to all States and Territories of Australia.
over $99 AUD are shipped for free. Orders under $99 incur a standard $5.95 delivery fee.
items: Orders with a collective weight over 1kg may incur additional
charges. For orders greater than 22kg, contact us to organise a quote for
Click and Collect
pickup is available for customers in Sydney at our hospitals.
‘Click and Collect’ locations are:
Hills Vet Hospital
Hills NSW 2153
and Collect Hours for both locations:
to Friday 8am-7pm
8am-12pm and 5-6pm
Please indicate your pickup location of choice during checkout.
items ordered before 12pm on a weekday are dispatched on the same day. All other items are dispatched within 24 hours. Once orders have been
dispatched, we estimate delivery times of:
Melbourne and Brisbane: 1-3 days
5- 7 days
hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days.
regional areas can take longer for delivery: Please allow up to 2 weeks.
be prepared for delays around public holidays, particularly around Christmas,
New Year and Easter.
you have any problems with your delivery please email us at firstname.lastname@example.org and
we will work with you to address any issues.