VetPost Shipping Policy
All
orders are sent with Australia Post. Every parcel is uniquely barcoded and
trackable online. By default, a signature is required on delivery. If no
one is available to accept delivery, the item will be kept secure at the post
office until you are available to collect it.
Due
to strict Customs regulations, unfortunately we do not ship internationally. We
can however supply medicines to all States and Territories of Australia.
Delivery Charges
Orders
over $99 AUD are shipped for free. Orders under $99 incur a standard $5.95 delivery fee.
Heavy
items: Orders with a collective weight over 1kg may incur additional
charges. For orders greater than 22kg, contact us to organise a quote for
postage.
Click and Collect
In store
pickup is available for customers in Sydney at our hospitals.
Our two
‘Click and Collect’ locations are:
Glenhaven
Vet Hospital
442 Old
Northern Road
Glenhaven
NSW 2156
Winston
Hills Vet Hospital
195 Caroline
Chisholm Drive
Winston
Hills NSW 2153
Click
and Collect Hours for both locations:
Monday
to Friday 8am-7pm
Saturday
8am-12pm and 5-6pm
Please indicate your pickup location of choice during checkout.
Delivery Times
In-stock
items ordered before 12pm on a weekday are dispatched on the same day. All other items are dispatched within 24 hours. Once orders have been
dispatched, we estimate delivery times of:
Sydney,
Melbourne and Brisbane: 1-3 days
Adelaide:
2-4 days
Perth:
5- 7 days
Regional
hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days.
Remote
regional areas can take longer for delivery: Please allow up to 2 weeks.
Please
be prepared for delays around public holidays, particularly around Christmas,
New Year and Easter.
If
you have any problems with your delivery please email us at info@vetpost.com.au and
we will work with you to address any issues.