|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
All orders over $99* qualify for free shipping Australia-wide. Standard nationwide shipping is $5.95*.
Alternatively a free 'Collect and Collect' service is offered at our affiliate hospitals- Glenhaven and Winston Hills Vet Hospitals.
For more information visit our Shipping Policy.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please send us an email ( firstname.lastname@example.org) within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Returns Policy for complete details regarding our return policy.|
|When will my order ship?|
|Click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
For more information visit our Shipping Policy page.