Free Shipping On Orders $99+*

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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

All orders over $99* qualify for free shipping Australia-wide. Standard nationwide shipping is $5.95*.
Alternatively a free 'Collect and Collect' service is offered at our affiliate hospitals- Glenhaven and Winston Hills Vet Hospitals.

For more information visit our Shipping Policy.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please send us an email ( info@vetpost.com.au) within 72 hours of receiving the product.
What is your return policy?
  Please see our Returns Policy for complete details regarding our return policy.
When will my order ship?
  Click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
For more information visit our Shipping Policy page.