reading our Returns Policy, check if your question has been answered under our
Frequently Asked Questions (FAQ) page.
- No credits, or refunds can be given without first speaking with a VetPost
representative. We must issue you a return number and return address before you
can send back any items. If you send back any items without the correct address
and return number we will not be able to refund you.
to make your VetPost experience a positive one and deliver the best possible
service to our customers. However, if for some reason things don't happen quite
as planned, we have a hassle free returns policy and a dedicated team to make
everything right. Simply contact us and we can discuss the situation and
determine the best course of action.
If we have
made an error with order fulfilment or shipping, please contact us and we will
arrange for the problem to be resolved at our cost. In most cases, you may
return any unopened merchandise in its original condition, including intact
packaging within 14 days of receipt, and we will quickly give you a refund,
less shipping and handling. However, shipping costs are non-refundable for any
unclaimed or returned packages where shipping has been fulfilled as promised. Please
be aware that - due to the way couriers work - shipping back to us will be more
expensive then shipping it out to you. Any freight costs incurred to return the
product to us will be deducted from your refund. Please ensure that you contact
us prior to returning the goods since we can only offer refunds when we have
arranged pickup and return. VetPost will not be liable for any lost or damaged
goods returned via Australia Post. Unfortunately we are unable to accept
returns via any other carriers at this stage.
if I have had the items for more than 14 days?
returned after 14 days may not qualify for a refund, or may incur an extra
return open food products?
offer refunds or exchanges on food, treats or any edible items that are opened
due to strict health policies. Please make your selections carefully, and double-check
your order before submitting.
'Vet Authorisation Required' Returns
choose carefully when ordering medicines (marked ‘Vet Authorisation Required’), as
once dispatched, we are legally unable to accept returns / refunds on these
order I received was damaged, what do I do?
received a damaged shipment or product, please email photos of the damaged item
to firstname.lastname@example.org, include
your order number and name, and we will work with you to resolve the issue.